Refund/Return Policy

Last updated: November 2025

Returns & Eligibility

We accept returns within 30 days of the delivery date.
To be eligible for a return:

• Items must be unused

• In original condition

• In their original packaging

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Custom-made washers or spacers

• Items showing signs of use, wear, damage, or alteration

• Items not returned in original packaging

How to Start a Return

To begin a return, please contact us:

📧 Email: contact@extsw.com
📞 Phone: 209-517-3150

Provide your order number and reason for the return.
Once your request is approved, we will provide instructions for sending your item back.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

• Original shipping costs are non-refundable unless the return is due to our error.

• Return shipping cost: Customer is responsible for the cost of return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds will be issued to the original payment method.

Please allow 3–5 business days for your refund to process after approval.

Exchanges

We replace items that are defective or damaged.
If you need an exchange, contact us at:

📧 contact@extsw.com

We will provide instructions for returning the defective item and shipping the replacement.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Contact us immediately

• We will investigate with the carrier

• A replacement or refund will be issued when appropriate