Terms of service

Terms of Service – EXTSW

Last Updated: May 31, 2026

Welcome to EXTSW. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at https://extsw.com/.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Us

Business Name: EXTSW
Owner/Operator: Thomas Hoffman

Business Address:
19506 Industrial Drive, Suite F
Sonora, CA 95370
United States

Website: https://extsw.com/
Email: contact@extsw.com
Phone: +1 (209) 517-3150

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

2. Acceptance of Terms

By using our website or placing an order, you represent and warrant that:

You are at least 18 years old or have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
You will comply with all applicable laws and regulations.

3. Products & Orders

We reserve the right to limit quantities, refuse orders, discontinue products, or restrict sales at any time and for any reason.

Product descriptions, images, specifications, availability, and pricing are subject to change without notice.

While we strive for accuracy, we do not guarantee that product descriptions, images, specifications, pricing, or other website content are complete, accurate, reliable, current, or error-free.

Receipt of an order confirmation email does not constitute acceptance of an order. EXTSW reserves the right to accept, reject, or cancel any order at its sole discretion, including after payment has been received.

If an order is canceled after payment has been processed, any eligible payment received will be refunded to the original payment method.

4. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD).

Applicable taxes are calculated during checkout based on your shipping destination and applicable tax laws.

We accept approved payment methods displayed during checkout, including:

Visa
Mastercard
American Express (AMEX)
Apple Pay
Google Pay
Shop Pay

By placing an order, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.

EXTSW reserves the right to cancel orders where payment authorization fails, payment cannot be verified, pricing errors occur, or fraudulent activity is suspected.

5. Order Processing & Shipping

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays are processed on the next business day.

We currently ship to all 50 U.S. states using USPS and UPS.

At this time, we do not ship to:

International destinations
P.O. Boxes
APO/FPO/DPO addresses

Shipping times are estimates only and are not guaranteed.

Additional information is available in our Shipping Policy.

6. Returns & Refunds

We accept eligible returns within 30 days of delivery for most standard orders.

Returned items must:

Be unused
Be in original condition
Be returned in original packaging

Custom-made, made-to-order, or high-value products may be subject to different return conditions, restocking fees, or return windows.

For complete information, please review our Standard Refund & Return Policy and High-Value & Custom Orders Refund Policy.

7. Custom & High-Value Orders

Custom-made washers, spacers, and other made-to-order products may require additional production time and may not qualify for standard returns or refunds.

Separate return terms, fees, and conditions may apply to these products.

Customers are responsible for reviewing applicable product-specific policies before purchasing custom or high-value items.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.

You accept responsibility for all activities conducted under your account.

EXTSW reserves the right to suspend or terminate accounts that violate these Terms or engage in unauthorized activity.

9. Intellectual Property

All content on https://extsw.com/, including but not limited to:

Text
Product descriptions
Images
Graphics
Logos
Designs
Website content

is the property of EXTSW or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, EXTSW disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

11. Limitation of Liability

To the fullest extent permitted by law, EXTSW shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

Use of the website
Inability to use the website
Product purchases
Shipping delays
Data loss
Business interruption

Our total liability for any claim related to a product or order shall not exceed the amount paid for the specific product giving rise to the claim.

12. Fraud & Security

EXTSW reserves the right to cancel, refuse, hold, or investigate any order suspected of fraud, unauthorized activity, abuse, or violation of these Terms.

We may cooperate with payment processors, financial institutions, law enforcement agencies, or other authorities when investigating suspected fraudulent activity.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

EXTSW does not control, endorse, or assume responsibility for the content, policies, products, or practices of third-party websites.

Accessing third-party websites is at your own risk.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, and disclosure of information as described in that policy.

15. Electronic Communications

By using our website or communicating with us electronically, you consent to receive communications electronically, including emails relating to orders, account activity, customer service requests, and policy updates.

16. Force Majeure

EXTSW shall not be liable for delays, interruptions, or failures to perform resulting from causes beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Carrier delays
Labor disputes
Government actions
Power outages
Cyberattacks
Internet service interruptions

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to our website.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Tuolumne County, California.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

EXTSW
Owner/Operator: Thomas Hoffman