Privacy policy

Privacy Policy – EXTSW

Last Updated: May 31, 2026

At EXTSW, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from https://extsw.com/.

By using our website, you agree to the practices described in this policy.

1. About Us

Business Name: EXTSW
Owner/Operator: Thomas Hoffman

Business Address:
19506 Industrial Drive, Suite F
Sonora, CA 95370
United States

Website: https://extsw.com/
Email: contact@extsw.com
Phone: +1 (209) 517-3150

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you place an order, create an account, contact us, or interact with our website, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Messages or customer support inquiries

Payment Information

Payment details such as credit/debit card information or other payment methods are processed securely through third-party payment providers.

EXTSW does not store full payment card details on our servers.

Automatically Collected Information

When you use our website, we may automatically collect:

IP address
Device type and browser information
Pages viewed and time spent on the site
Referring website
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide shipping and order updates
Respond to customer service requests
Prevent fraud and unauthorized transactions
Improve our website, products, and services
Comply with legal obligations
Send promotional emails (only if you opt in)

4. Legal Basis for Processing

We process your personal data based on:

Performance of a contract (order fulfillment)
Legitimate business interests (fraud prevention, service improvement)
Legal obligations (tax, accounting, and compliance requirements)
Your consent (marketing communications)

5. Cookies

We use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Enhance user experience

You can control or disable cookies through your browser settings. If you disable cookies, some features of the website may not function properly.

You may also clear cookies at any time through your browser.

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your data only with:

Service Providers

Trusted third-party providers that help us operate our business, including payment processors and website hosting services. These providers are required to protect your data.

Shipping Carriers

We share necessary details (name, address, contact information) with USPS and UPS to deliver your orders.

Legal Requirements

We may disclose information if required by law, court order, or government request.

Fraud Prevention

We may share information when necessary to investigate or prevent fraud, abuse, or illegal activity.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce agreements

After this period, data is securely deleted or anonymized.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Users

If you access our website from outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites.

We recommend reviewing their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.

12. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Lodge a complaint with a data protection authority

To exercise your rights, contact us using the details below.

13. California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal data we collect and why
The right to request deletion of your personal information
The right to opt out of data sharing considered a “sale” under law
The right not to be discriminated against for exercising your privacy rights

We do not sell your personal information.

To submit a request, contact us at:

Email: contact@extsw.com
Phone: +1 (209) 517-3150

14. Marketing Communications

If you choose to receive marketing emails, you may opt out at any time by clicking the unsubscribe link included in our emails.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us:

EXTSW
Owner/Operator: Thomas Hoffman