index

Frequently Asked Questions (FAQ) – EXTSW

1. What does EXTSW specialise in?

EXTSW is a U.S.-based manufacturer specialising in precision-machined stainless steel washers and spacers. We produce high-quality components for industrial, mechanical, construction, and engineering applications.

2. Where are your products made?

All EXTSW products are manufactured and shipped from our facility in Sonora, California, United States.

3. What materials do you use?

We primarily use two grades of stainless steel:

  • Grade 304 Stainless Steel: General-purpose, high-strength, and corrosion-resistant for everyday applications.

  • Grade 316 Stainless Steel: Marine-grade stainless steel with enhanced resistance to saltwater, chemicals, and harsh environments.

4. How many sizes do you offer?

We stock over 2000 sizes of washers and spacers in both imperial and metric measurements.

5. What types of products do you sell?

We manufacture and supply:

  • Flat washers

  • Precision-machined washers

  • Beveled and countersunk washers

  • ARP-compatible washers

  • Threaded spacers

  • Stepped spacers

  • Custom washers and spacers

6. Do you offer custom sizes?

Yes. If you need a specific inner diameter, outer diameter, or thickness that is not listed in our catalog, we can manufacture custom washers and spacers based on your requirements. Contact our support team for assistance.

7. How long does order processing take?

Most orders are processed within 1 to 2 business days after payment is confirmed. Custom orders may require additional production time.

8. What shipping methods do you use?

We ship using trusted carriers, including USPS and UPS, depending on the selected shipping option at checkout.

9. Do you ship internationally?

No. At this time, we only ship within the United States, including all 50 states.

We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your shipment directly on the carrier’s website.

11. What is your return policy?

We accept returns for most standard orders within 30 days of delivery, provided items are unused, in original condition, and returned in original packaging.

Custom-made and high-value items may have different return conditions. Please refer to our Return & Refund Policy for full details.

12. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and work with you to provide a replacement or refund where applicable.

13. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through encrypted payment gateways.

14. When will I receive my refund?

Once your return is received and inspected, approved refunds are processed within 3 to 5 business days. Processing times may vary depending on your bank or payment provider.

15. Can I cancel my order?

Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

16. How can I contact customer support?

You can reach our support team using the details below:

EXTSW
Email: contact@extsw.com
Phone: +1 (209) 517-3150

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST